What attracts customers to banks and wealth management firms? What makes them want to stay? NTT DATA surveyed nearly 5,000 consumers and 500 financial services executives in eight countries to find out.
To learn the details of this research, make plans to watch this on-demand webinar brought to you by Economic Times. Panelists will discuss why more than 93% of the financial institutions see personalized, proactive services as an opportunity for growth, but only 16% of them are doing it. And you’ll learn why 50% of customers want financial institutions to act as a conscientious advisor on major spending decisions.
You’ll also hear digital leaders talk about the steps they are taking to make one-to-one hyper-personalized financial services a reality.
Want even more information? You can download a copy of the “Get Personal: Banking on AI to Help Customers Reach Their Hopes and Dreams” report here.
Vice President, Business Insights
NTT DATA Services
Michael has spent his career devoted to understanding, managing and advancing the digital fabric of modern corporations, data, analytics, organization, process and technology. He helps clients leverage data, analytics, automation and technology to address business challenges across industries. He also defines the key focus areas for the practice and leads related R&D and thought leadership efforts.
Senior VP and Head of International Consulting
NTT DATA Services
Niraj manages a team of business consultants who provide high end consulting and specialized business expertise to banks, insurers, healthcare and manufacturing institutions around the world. In a career that’s spanned over two decades, he has advised institutions on digital strategy and is a regular speaker at international industry forums. He also works with global industry analysts to advise on strategic imperatives for enterprises as they grapple with pressures of cost, compliance and customer retention.