General Services Administration (GSA) Human Capital and Training Solutions (HCaTS)


The General Services Administration (GSA), in partnership with the Office of Personnel Management (OPM), created the Human Capital and Training Solutions (HCaTS) contract vehicle to better address and respond to the Federal Government’s human capital and training challenges. HCaTS allows federal agencies to procure customized human capital, training and organizational performance improvement solutions from a list of pre-qualified vendors.  

To further drive cost competitiveness, there are no pre-established labor rates for competitive task orders, and rates are established for each task order. Labor rates will be established for all competitive task orders and will be based on the task requirements, market conditions, and skills required for individuals necessary to complete the requested work.


The scope of HCaTS consists of three key service areas (KSAs): Customized Training and Development Services, 2) Customized Human Capital Strategy Services, and 3) Customized Organizational Performance Improvement. Through the development and deployment of customized solutions as defined by the KSAs, HCaTS will assist federal agencies in accomplishing the following six objectives:

  • Improving the management of human capital in accordance with the HCAAF and OPM governing doctrines and accomplishing their assigned critical missions, and
  • Increasing the effectiveness and efficiency of critical business processes, and
  • Providing optimal professional development opportunities to the federal workforce, and
  • Undertaking effective change management initiatives, and
  • Developing effective metrics to assess progress in carrying out human capital strategies, and
  • Maximizing the return on investment in training and development, human capital, and organizational performance improvements.

The three KSAs will enable HCaTS to provide federal agencies with a full range of customized solutions for training and development, human capital strategy, and organizational performance improvement requirements across the federal government.

NTT DATA Capabilities for HCaTS

NTT DATA offers 50+ years’ experience validating, developing, and delivering specialized, technology-enabled learning solutions.

IT-ENABLED LEARNING: We combine the body of knowledge around training and learning with deep understanding of IT, development, and training platforms for more cost effective training and learning management.

PROVEN ENTERPRISE SOLUTIONS: We provide large-scale solutions, such as comprehensive LMS services to over 200,000 users for a major corporation and instruction for a federal law enforcement client reaching over 35,000 federal, state, local, and international students.

EXPERIENCED PROVIDER: We are a training and learning provider to major multinational manufacturers, as well as to federal judicial bodies and major intelligence, law enforcement, and defense organizations.

Contract Details
Customer:  General Services Administration
Agency Website:
Eligible Users:  All Federal Agencies
Period of Performance: May 11, 2016 through November 10, 2026
Contract Types: All contract types: fixed-price, cost-reimbursement, labor-hour, and time-and-materials (including hybrids)
Geographic Coverage:  Worldwide
Contract Ceiling: Pool 1 - $3.45 Billion
Agency Fee:  .75%
Payment Terms:  Net 30 Days
Contract Number: GS02Q16DCR0115
DUNS Numbers: 066781865
Contract Documents: NTT DATA HCATS Contract

Contact Information
Program Manager
Heather Mori 

Contract Administrator
Demetria Wilson  

NTT DATA Federal Services, Inc.
13880 Dulles Corner Lane, Suite 200
Herndon, VA 20171 

Sustainability and Environmental Disclosures: