As manufacturers make the shift to Industry 4.0, they are seeing a shift in the value delivered by the services associated with a product. Customers now demand experiences that go well beyond baseline service-level agreements (SLAs).
A new IDG report explores the ways digital transformation is equipping the service organizations in forward-thinking manufacturers to move beyond the delivery of static SLAs to aid customers in meeting their own goals.
Download the report today to learn:
- Why servitization delivers an enhanced customer experience
- How to increase visibility into service across the enterprise
- How to harness the ability to deliver predictive and proactive service
- How to align customer goals and outcomes to create lifetime relationships
- How to experience growth in service margin
