Business Support Processes
Streamline operations with future-ready support
Reinvent your business support processes with our digital transformation expertise. We blend traditional business process services (BPS) with advanced business process as a service (BPaaS) and cutting-edge technologies to guide your digital transition.
We ensure your business not only adapts but excels in a changing environment, collaborating closely with you to deliver exceptional services that emphasize security, privacy, and compliance with regulations across industries.
Our approach
Revolutionize your traditional business processes by transforming them into sophisticated digital solutions.
Our services
Discover how our innovative, intelligent automation and GenAI solutions enhance the customer experience, cut costs and optimize administration services for increased business efficiency.
Document management
Improve data accessibility with efficient services for document handling, including digital conversion, secure storage, information safeguards and easy retrieval.
Human resources
Enhance workforce efficiency and satisfaction with a full spectrum of services covering talent acquisition, onboarding and payroll management.
Payment processing
Refine your financial operations with our solutions for fast, secure transactions and streamlined billing and reconciliation, boosting efficiency and customer satisfaction.
Supply chain management
Cut costs and boost operational efficiency with our data-driven solutions for procurement, logistics and inventory management.
Finance and accounting
Ensure financial accuracy and transparency in all aspects of finance and accounting processes, including budgeting, financial reporting and regulatory compliance.
Our impact
3K+
specialists and consultants
300+
specialists in analytics
~50%
cost reduction
1.1K+
bots in shared service functions
25+
years in mailroom and digitization
850+
clients with a 42+ NPS
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Awards and recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
Ranked 13th globally in the BPS Top 50
Resource library
Explore our latest research, insights, guides and news on the most crucial topics in business support processes.
Why NTT DATA
Leverage our next-generation digital support services.
- XLA, OKR and SLA management: We oversee experience level agreements (XLAs), objectives and key results (OKRs) and service level agreements (SLAs) to meet established performance standards.
- Sustainable process services: We integrate ecofriendly practices with business operations for improved sustainability and efficiency.
- Content development and training: We craft customized training materials and programs to boost employee capabilities and organizational knowledge.
- Business intelligence as a service (BIaaS): We uncover and provide critical insights through advanced data analytics and business intelligence tools, enabling strategic, data-informed decisions.
- Process intelligence services: We use AI to automatically gather and analyze process data, offering insights on how to improve operational excellence, automation and productivity without interrupting workflows.
- Customer experience (CX): We improve customer interactions and satisfaction with tailored CX strategies and tools.
- Business process automation: We apply automation technologies to streamline operations and improve efficiency.
- AI support services: We support AI applications and machine learning models with high-quality data annotation, powered by sophisticated AI technologies.
- Trust and safety: We maintain secure, compliant operations with comprehensive trust and safety protocols.