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Good customer service is critical to successfully growing your business, retaining customers and protecting your company’s brand. It also plays an important role in establishing and maintaining an emotional connection with your customers. Without a strong strategy and in-depth knowledge of your customers’ needs and behaviours, your business can struggle to manage

and improve your customer service. To ensure a consistent experience, you need standardised customer service processes from purchase to support. NTT DATA has demonstrated success in providing innovative and value-added BPO services across customer service management. We deliver best-in-class customer care throughout the lifecycle using products and

services that offer a competitive advantage in securing loyal customers and repeat business. Our Front-Office BPO solutions offer a comprehensive suite of CRM services built on our deep domain knowledge, strategic alliances, experience managing our own clients and innovative technology.

Everest Group named us a Major Contender in Customer Experience (CX) Analytics. – May 2019

Adding AI to your call centre helps you stay nimble – and it can transform the customer experience, fostering loyalty.

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