Digital disruptions, enhanced customer expectations and connected ecosystems are changing the market evolving at an unprecedented rate. Our next-generation solutions transform your business landscape for today's dynamic market.

Our Business Process Outsourcing (BPO) helps you rethink processes so you can focus on your core competencies. Experience efficiency and effective gains in terms of cost savings, improved productivity and seamless workflow to drive your business forward. Benefit from our service-driven Business Process as a Service (BPaaS) approach (with on-premises and cloud-based solutions) that gives you the flexibility, scalability and agility to effortlessly adapt to changing demands.

Adapt the power of automation to enhance speed, accuracy and cost-effectiveness. Let our intelligent automation take care of your operations. Our Intelligent Enterprise Platform Nucleus optimizes repetitive tasks, reduces errors and frees your employees for strategic initiatives.

Progress with our comprehensive digital operations suite in the digital era. Leverage data-driven insights, AI and machine learning to make informed decisions, enhance customer experiences and drive overall business growth and integrate digital technologies to gain a competitive edge.

Rohit Puri

NTT DATA’s global BPO business is anchored on innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life.

Rohit Puri, Group Senior Vice President, Business Process Outsourcing

Our Services

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    SCALE

    We have 45K+ global team members, 30K in our contact centre, 600K established contact centre seats and we manage 10K contact centre seats.

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    Tenure

    NTT DATA has 50+ years in healthcare, 30+ years in TPA and 35+ years in contact centres.

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    Domain

    We have BPaaS solutions including DxP for healthcare, Lifesys for insurance and Digital KYC for banking.

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    Innovation

    NTT DATA’s IP and partner IP enables us to drive innovation and transformation for our clients’ businesses.

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