Delivering excellence in business processing with an automation-led approach to digitization

Achieve unparalleled efficiency, productivity and data-driven decision-making with NTT DATA’s next-generation business processing outsourcing (BPO), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPO business is anchored on innovation and a client-first philosophy, which means you can leverage industry domain expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress in the digital era.

Leverage data-driven insights, AI and machine learning to make informed decisions, enhance customer experiences and drive overall business growth and integrate digital technologies to gain a competitive edge.

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Rohit Puri

NTT DATA’s global BPO business is anchored on innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life.

Rohit Puri, Group Senior Vice President, Business Process Outsourcing

Our Services

Our key strengths

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    We have 45K+ global team members, 30K in our contact centre, 600K established contact centre seats and we manage 10K contact centre seats.

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    NTT DATA has 50+ years in healthcare, 30+ years in TPA and 35+ years in contact centres.

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    We have BPaaS solutions including DxP for healthcare, Lifesys for insurance and Digital KYC for banking.

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    NTT DATA’s IP and partner IP enables us to drive innovation and transformation for our clients’ businesses.

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