Business Process Services
An AI-led approach to business processes
Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions.
Our global BPS business is anchored in innovation and a client-first philosophy. You’ll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress.
Take advantage of data-driven insights, AI and machine learning. We’ll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.
Our Services
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
Industry-Specific Processes
Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Our impact
45K+
global team members
30K
contact center professionals
600K
established contact center seats
30+
years in third-party administration
35+
years in contact centers
50+
years of healthcare experience
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
A Stronger Community, a More Stable Provider Network
CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
Everest Group | 2025