Business Process Services
An automation-led approach to business processing
Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions.
Our global BPS business is anchored in innovation and a client-first philosophy. You’ll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress.
Take advantage of data-driven insights, AI and machine learning. We’ll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.
Digital transformation and cost-effective care
NTT DATA and ISG explore how health plans can move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.
Our Services
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
Industry-Specific Processes
Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Our impact
45K+
global team members
30K
contact center professionals
600K
established contact center seats
30+
years in third-party administration
35+
years in contact centers
50+
years of healthcare experience
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
A Stronger Community, a More Stable Provider Network
CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
Revenue Cycle Management Streamlined for Success
ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
Everest Group | 2024
Ranked #13 in BPS Top 50