BPO & BPaaS
An automation-led approach to business processing
Achieve unparalleled efficiency, productivity and data-driven decision-making with NTT DATA’s next-generation business processing outsourcing (BPO), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPO business is anchored on innovation and a client-first philosophy, which means you can leverage industry domain expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress in the digital era.
Leverage data-driven insights, AI and machine learning to make informed decisions, enhance customer experiences and drive overall business growth and integrate digital technologies to gain a competitive edge.
Our Services
Digital BPaaS For Health Plans
Expand beyond traditional processes to make your operations more competitive and streamlined.
BPO for Banking and Financial Services
Lower operating costs, implement digitally enabled solutions and achieve compliance with risk and regulatory mandates through market-leading outsourcing solutions.
BPO for Commercial Industry
Identify process inefficiencies, organise operations, improve productivity and reduce costs with industry specific solutions.
BPO for Cross-Industry
Make insightful decisions based on smart outsourcing services that boost your finance, accounting, customer service and other departments.
BPO for Healthcare & Life Sciences
Leverage our capabilities and innovative solutions to improve quality of healthcare, operational efficiency and administrative effectiveness.
Our key strengths
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SCALE
We have 45K+ global team members, 30K in our contact centre, 600K established contact centre seats and we manage 10K contact centre seats.
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Tenure
NTT DATA has 50+ years in healthcare, 30+ years in TPA and 35+ years in contact centres.
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Domain
We have BPaaS solutions including DxP for healthcare, Lifesys for insurance and Digital KYC for banking.
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Innovation
NTT DATA’s IP and partner IP enables us to drive innovation and transformation for our clients’ businesses.
Digital Transformation and Cost-Effective Care
NTT DATA and ISG explore how health plans can move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.
Case Studies
HPHC drives digital transformation in healthcare
Harvard Pilgrim Health Care (HPHC) saves millions of dollars, improves customer service and meets digitization demands.
A Stronger Community, a More Stable Provider Network
CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
Revenue Cycle Management Streamlined for Success
ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.