Customer Services and Interaction Management
Redefine customer service with solutions powered by agentic AI
Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.
We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.
Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.
Reimagine your contact center
AI-powered, human-centric and future-ready.
Why NTT DATA
We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.
Proven impact
Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.
Global reach, local expertise and continuous innovation
Our exceptional team spans 21 countries across six continents, providing both global scale and local relevance.
Advanced technologies
Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.
Security at the core
Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.
Our Services
Contact Center Support Services
Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.
Customer Interaction Management
Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 25 countries and 23 languages.
Digital Support Services
Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.
Multi- and Omnichannel Services
Experience unmatched customer interactions by leveraging our API-enabled contact-center-as-a-service (CCaaS) platform that supports seamless multi- and omnichannel communications.
Our impact
45+
years in contact centers
48K+
global team members
30M
Interactions handled annually
600K
established contact center seats
7
Global data and AI innovation centers
21
countries and 20 languages supported
Industry recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.
Everest Group | 2025
Our partners
Resource library
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