BPO for Banking and Financial Services
Financial organizations are rapidly emerging and moving towards an ecosystem-driven, digital operating model that prioritizes clients and data security.
Several factors are leading to this movement. One is improving customer experience to reduce wait times and enhance channels. Another is implementing AI-based intelligent automation to cut costs and optimize resource usage. Adopting cloud communications for remote access and data exchange is also a key. Additionally, building ecosystem relationships helps improve the operational model and transform services.
We address these market challenges with proven solutions, serving 22 top global banks. Our industry-focused BPO, BPaaS and digital services can help you deal with these challenges. Our financial risk management includes a comprehensive portfolio across KYC, AML, third-party risk management and fraud management. We implement innovative intelligent automation and Gen AI solutions. These enhancements improve your customer experience, reduce costs and optimize administration services.
Our Services
KYC/Client Onboarding
We seamlessly onboard clients while verifying their identities and assessing risk for compliance with regulatory requirements. Our streamlined processes enhance customer experience while maintaining security.
Card Services
We manage precise and efficient credit/debit card operations. From card issuance to fraud monitoring, our comprehensive solutions provide seamless transactions and peace of mind for you and your customers.
Risk and Compliance
We identify, assess and manage financial risks effectively. Our tailored risk management and compliance solutions help you navigate complex regulatory landscapes while safeguarding your organization's reputation.
Anti-Money Laundering (AML)
We help you to stay ahead of financial crime threats with our advanced AML solutions. From transaction monitoring to suspicious activity reporting, we help you detect and prevent illicit financial activities.
Regulatory
We help you to navigate regulatory complexities with confidence. Our expertise in regulatory compliance helps your institution to remain compliant with evolving laws and regulations. This reduces the risk of penalties and reputational damage.
Lending
We inspire growth with our comprehensive lending solutions. From loan origination to collections, we streamline the lending process, enabling you to make informed decisions and provide exceptional service to your customers.
NTT DATA’s Digital KYC Nucleus Platform
Our Digital KYC services are a secure, cloud-based suite of KYC offerings. Powered by our Nucleus Intelligent Enterprise Platform, this comprehensive solution helps clients optimize KYC operations, improve customer journeys and accelerate time to revenue.
Our KYC capabilities also include remediation support. We have helped several top global banks identify and resolve various types of remediation efforts. We use proven methodologies, assets, tools and accelerators to lead and support remediation efforts at any phase. This approach helps to meet objectives, avoid fines and mitigate all regulatory and reputational risks.
99%+
Service quality scores
~50%
Reduction in KYC review costs
>3M
KYC transactions
~60%
Data reusability
Our key strengths
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Automation-first approach
7,000+ bots in production, 380+ bots in banking and finance
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Global reach
45,200+ global talent pool of consultants and advisors, 50 global process service centres, 29 languages supported
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Customer Experience (CX)
Enhancing CX by leveraging hyper-personalization, integrated customer journey priming omnichannel experience and Gen AI
Feature videos
Featured Content
RESEARCH PAPER
Know Your Customer
Our strategies for a successful due diligence program during the COVID-19 pandemic.
RESEARCH PAPER
Digital to the Core
Transforming financial services and insurance in the new world of digital business platforms and ecosystems.
PERSPECTIVE
A Quick Guide to Dynamic Risk Management and Monitoring
In this guide, you’ll learn how to strengthen your CDD process with dynamic risk management and monitoring.