A 360-Degree View of Clients and Prospects
It’s a tumultuous time for the healthcare industry and forward-thinking brokers recognize they have a key role in helping their clients navigate the rapidly changing landscape. It’s no longer enough to find the best pricing and plan design at renewal time. Successful health insurance brokers understand that it’s imperative to engage every client with a personalized and digitally savvy approach.
NTT DATA’s broker engagement platforms are integrated with best-in-class CRM applications to facilitate a rewarding user experience that presents real-time and actionable information for members, employer group clients and all stakeholders within a brokerage firm. And because our insurance broker platform supports individual, group and Medicare insurance plans as well as multiple product lines, your customers can look forward to seamless shopping and online enrollment.
As health plans assess the market demands and the ever-changing regulatory and business requirements, leading insurance providers are taking the opportunity to redesign their business model to one of an outside-in value stream as opposed to the traditional inside-out. Deploying self-service for brokers is a valuable way to maintain relationships with customers and reduce call volumes. Functionality, such as a single platform for lead management,
quoting, enrollment set up and year-round plan management, helps health insurance brokers attract new clients and retain and grow current business. Our insurance broker platform helps you embark on a journey intended to bring valued customers to the forefront of business transformation. The time is now to implement best-in-class consumer technology that enables the realization of designing your business around a seamless and
rewarding broker, member, employer and provider experience. Carriers who are willing to invest in the broker channel have the potential to overcome trust barriers and win a new level of loyalty.
Everest Group named us the #2 Healthcare Service Provider in its 2017 Enterprise Initiatives and Service Provider Performance report. — March 2018
Everest Group named us a Leader in Healthcare Payer BPO in its Service Provider Landscape with Services PEAK Matrix™ Assessment for three years in a row – 2015, 2016, 2017
NTT DATA’s Broker Connect platform is a multi-channel solution to streamline broker processes. Brokers can utilize the platform to run proposals and help clients manage the health insurance enrollment process and ongoing administration for their employees.
- Support individual and group books of business
- Streamline processes to increase productivity
- Increase bottom-line results
- Support multiple product lines
- Increase customer acquisition and retention
- Foster ongoing customer loyalty