Workplace Device Support
Enhance productivity with modern field support
With 2.9 million devices supported worldwide, we offer comprehensive maintenance, technical assistance and field engineering for all your workforce devices and software.
This includes troubleshooting, updates and replacements, improved by augmented reality for remote expert guidance. We also provide secure access to replacement devices or peripherals through smart lockers and vending machines, streamlining exchanges and saving time. And our walk-in tech bars enable you to get instant support for any day-to-day issues.
A Leader in digital workplace services
For the third consecutive year, Everest Group named us a Leader in its PEAK Matrix® for Digital Workplace Service Provider 2022 report.
Our approach
We provide the best possible support experience, anywhere, anytime. Our global service centers, technicians and partners deliver fast, reliable and cost-efficient solutions for your workplace devices and software.
Nos services
Soutien avancé à distance
Améliorez l’expérience du centre de services et évitez d’avoir à envoyer du soutien sur place pour les problèmes courants grâce à nos experts hautement qualifiés.
Soutien des grands établissements
Obtenez un soutien constant pour le matériel et les logiciels, l’installation, le déplacement, l’ajout et la modification de l’équipement et l’actualisation des technologies sur les grands sites.
Services de dépôt
Facilitez l’entreposage, la gestion et la disposition des appareils et de leurs périphériques grâce à nos solutions de gestion de dépôt.
Soutien sur place
Offrez vos services aux sites éloignés ou aux sites qui ne satisfont pas aux exigences des services sur place à temps plein.
Comptoir d’aide en TI
Favorisez des services de résolution rapides et pratiques grâce à des comptoirs offrant des services de réparation et de réponses ponctuelles ou sur rendez-vous.
Distributrices automatiques et casiers intelligents
Favorisez la commodité et le libre-service et augmentez le soutien informatique sur place avec des distributrices automatiques de TI et des casiers intelligents conviviaux.
Our impact
100+
onsite inventory managed annually
160+
countries with delivery capabilities
2.9M+
devices supported globally
4.5K+
field technicians deployed globally
6.5M
users supported remotely and desk-side
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Technology spurs the future of rail
By enabling next-generation technology solutions and services, Trinity Industries transforms rail services with modern infrastructure and real-time railcar intelligence.
Awards and recognition
Gartner | 2024
We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)
NelsonHall | 2023
We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)
ISG | 2023
We are a public sector Leader in ISG’s Provider Lens™ evaluation for Future of Work Managed Workplace Services – End-user Technology 2023
Resource library
Explore the latest research, insights and news on the most crucial topics in data centers.