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Driving customer experience excellence with AI-powered contact centers

We support the transition of contact centers from on-premises to full or hybrid cloud architectures. Our workforce engagement solutions offer tools to enhance agent productivity and collaboration, while our AI stack enables personalized customer interactions with chatbots, GenAI, agent assist and process automation.

Young female freelancer talking with client and work on laptop in cafe. Distance work concept

Why NTT DATA and Genesys

  • Genesys Global Elite Partner

    With NTT DATA, you have access to the best skills, wherever you’re located.

  • CX solutions fit for purpose

    Wherever you are on your CX roadmap, we have the solutions to fit —in the cloud, on-premises and as a hybrid model.

  • Shared strategic vision

    NTT DATA and Genesys have a strategic alignment, with joint executive engagement and ongoing investment in R&D.

  • Proven and trusted capabilities

    With over 150,000 seats deployed, NTT DATA has the largest base of Genesys customers, so you benefit from best practices in your own and adjacent markets.

Success stories

woman happily talking on headset in call center

Reliable and innovative Genesys Cloud contact center for ORES’s Comnexio

ORES manages electricity and gas distribution networks in Wallonia, Belgium. NTT DATA migrated ORES to an open Genesys Cloud-based contact center that allows agents to respond to emergency and administrative requests from citizens while meeting strict regulations.

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traveler walking up to SIXT desk

A modernized customer service platform in the cloud for SIXT

SIXT, one of the world’s leading providers of premium mobility services, enhanced the quality of their phone-based customer service by adopting a CX cloud solution from Genesys, implemented in partnership with NTT DATA.

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Young african man with headphones and coffee waiting at the airport lounge and using digital tablet

Contact center in the cloud boosts Euro-Center’s global customer services

To improve their service to customers across the world, Euro-Center rebuilt their contact center infrastructure. By switching their entire contact center to the Genesys Cloud platform, they eliminated their dependence on on-premises systems at individual locations.

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Woman working on laptop

Cloud-calling reduces costs and enhances sustainability for Informa Group

While growing through acquisition benefited Informa’s global reach and market specialization, it resulted in more than seven telephony systems spread over five businesses. They chose NTT DATA to add cloud calling to Microsoft Teams and manage the solution, as well as migrate them to a Genesys Cloud Contact Center solution.

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Evening view of a passenger plane wing with engine.

Modernized contact center paves the way for BIDTravel

For BIDTravel, delivering exceptional traveler experiences meant modernizing their contact center. NTT DATA built a single integrated platform that improved service levels, boosted efficiency and aligned with their digital transformation journey.

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Highlights

Young african woman, call center agent or listen on voip headset with mockup space, lens flare or contact.

How to modernize your contact center in 2026

Read our blog to see how AI, cloud platforms and automation can transform legacy contact centers.

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Reimagining CX for B2B industries

An AI-powered blueprint for contact center modernization.

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NTT DATA supports DynaGroup with integration of Genesys Cloud

Read the press release to see how our future-ready solution supports seamless customer interactions and increases employee satisfaction.

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