According to the 2021 Global Customer Experience Benchmarking Report, CX is moving to the world of added value. Some 90% of organizations agree that CX is a primary differentiator and almost 60% of global consumers strongly agree that CX is a way to differentiate from the competition. The SAP Customer Experience portfolio offers a truly transformational, integrated approach to put your customer at the core of your business.
We engage with our clients to provide strategic advisory and road mapping service. We help develop a 360-degree view of end-customers and interactions across their ecommerce platform while supporting omni-channel presence including phone, tablet, internet, desktop and in-store. And we assist our clients in implementing these strategies for their SAP CRM platform by leveraging pre-built products and accelerators that help to improve implementation timelines and overall customer experience.
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With NTT DATA as your partner, you will reap consistent results across all SAP packages and integrations, no matter the size.
- Deep industry, process and platform knowledge supports rapid, successful deployments
- Rollout services can expand geographically or addition of product lines
- Extensive cloud hosting services support your customer-facing applications and platforms
- Strong project management capabilities manage any end-to-end implementation
- A roadmap for improvement addresses and eliminates customer service friction points.
We’ve helped multiple clients dramatically transform their go-to-market processes, customer interactions and customer experience. Find out why we can help you, too
360 view of customer interactions
Harmonized customer experience