In these challenging times, citizens are struggling to make ends meet, provide for their families and stay healthy. Now more than ever government services need to be delivered quickly, easily and conveniently—so citizens can access the services so vitally needed. Unprecedented demands on legacy systems have highlighted cracks beneath the surface. Teleworking, staffing, the inability to scale and security concerns further increase the challenges before state governments. There is no easy answer, yet we know these complicated systems need to be flexible and scalable to accommodate for changes in legislature and guidance. To accommodate our country’s social safety net, the underlying IT architecture and applications need to change.
As a world leading IT company, NTT DATA applies valuable lessons learned while tackling similar issues with complex government and commercial systems. We use a disciplined, modern approach to address the intricacies of unemployment insurance claims, wage determinations, fraudulent application unemployment insurance appeals and tax matters. We deliver better IT for optimal performance to assist in unemployment insurance and workforce program – meeting you where you need the most help — call volumes, staffing, overhaling applications or retiring a mainframe. We’re here for your citizens.