Clinical Service Desk
Our Clinical Service Desk solution delivers the right talent, tools and expertise through an advanced, expertly staffed service desk.
Our team is highly trained in customer care, clinical workflows and applications, EHR environments, and healthcare hardware. By modernizing IT support, we provide immediate, high-level assistance that enhances the end-user experience and reduces wait times through optimized resource utilization.
As a trusted partner, NTT DATA supports healthcare organizations — including clients serving over 100,000 clinicians daily — with world-class, patient-centric customer service delivered with a heightened sense of urgency.
Empower care providers for success
Read our fact sheet to learn about our methodologies for empowering care providers for success and the benefits the healthcare service desk provides.
- Enhance your user experience with high levels of first-call resolution
- Reduce workload of your onsite EHR support teams
- Allow your high-cost EHR resources to focus on other complex activities and project work
- Accelerate overall implementation, deployment and adoption
Significantly improve change management and adoption
Our approach
Our comprehensive approach provides E2E clinical service desk support that powers positive health outcomes and delivers exceptional experience across the ecosystem.
We help clients:
- Identify their desired business outcomes, whether it is transitioning to a new EHR environment or enhancing their current environment
- Assess your organizations current mode of operations and provide a unique, future mode of operations that fits your organizations specific needs, including a methodology for scalability
- Establish a training and development plan based on your customized solution that will deliver a quality end-user experience through our continuous service Improvement model
- Collaborate on a governance model that is characterized by open, transparent communication, clearly outlined processes, well-defined roles and responsibilities, and a common understanding of accountability to mitigate risk and address concerns
Our Services
EHR Expertise
Rapidly resolve clinical contacts across many of the leading EHR systems by leveraging global shoring capabilities to ensure high-quality support, accelerated response times, and scalable service delivery.
Patient Portal Support
With dedicated phone lines, virtual assistance and multilingual support, our team assists with appointment scheduling, telemedicine access, and provider messaging – while upholding healthcare-hardened security standards for identity verification.
IT Service Management
Underpinned by HIPAA and ITIL foundations, we oversee incident response, change management, service requests and optimizations, project support, report writing, and custom service delivery.
AI and Automation
Empower customers and agents to boost productivity, enhance performance, and deliver a superior end-user experience. Solutions seamlessly integrate into your service management platform to anticipate trend and allocate resources effectively.
Custom Support Services
Leverage extensive expertise in EHR workflow to enhance operational efficiency and reduce Level 2 support workload. This tailored support model expands service offerings and optimizes resource allocation, ensuring alignment with evolving client needs.
Our impact
$22B
global
revenue
Top 10
global IT services provider
9th
most valuable
IT services brand
50+
Countries
& Regions
Awards and recognition
Our partners
Our strategic partnerships with vendors deliver the appropriate solution to meet your requirements.
