Workplace Omnichannel Support
Empower employees to deliver next-level efficiency
Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.
Our services
Advanced Service Desk
Accelerate and improve service desk management through automation, analytics and multilingual, omnichannel employee support.
Enterprise Search
Enable employees to easily access information by organizing structured/ unstructured data with the help of AI.
Intelligent Portal
Deliver consumer-like experience to your employees with enterprise virtual assistant and smart mobile application solutions.
Self-Help and Self-Service
Empower users with intuitive solutions and automation that quickly resolve common IT support requests.
Cloud Connected Contact Centre
Enhance customer experience and employee productivity with integrated cloud-based contact centre operations for voice services.
Our impact
A Few of Our Credentials
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Resource library
Explore the latest research, insights, guides and news on the most crucial topics in workplace omnichannel support.