Workplace Omnichannel User Support

Your employees are bringing their consumer expectations for intuitive and effortless support to work. Our Automated Omnichannel End-User Support solution provides a choice of IT support channels and promotes the adoption of self-service and self-help solutions to accelerate issue remediation and minimise business disruption. These continuous service improvements help end-users stay productive as we maximise first contact resolution with a UX-focused approach.

Augment your IT engagement with convenient chatbots and IT mobile apps, and rapidly scale up and down depending on business demand and users’ engagement preference. And our highly trained agents are focused on elevating the user experience and resolving most issues at first contact. We offer support in 29 languages through 16 service desks around the world. Empower your users with seamless and consistent support across the channels they choose with our flexible, experience-driven solution.