Workplace Device Support
Enhance productivity with modern field support
With 2.9 million devices supported worldwide, we offer comprehensive maintenance, technical assistance and field engineering for all your workforce devices and software.
This includes troubleshooting, updates and replacements, improved by augmented reality for remote expert guidance. We also provide secure access to replacement devices or peripherals through smart lockers and vending machines, streamlining exchanges and saving time. And our walk-in tech bars enable you to get instant support for any day-to-day issues.
A Leader in digital workplace services
For the third consecutive year, Everest Group named us a Leader in its PEAK Matrix® for Digital Workplace Service Provider 2022 report.
Our approach
We provide the best possible support experience, anywhere, anytime. Our global service centers, technicians and partners deliver fast, reliable and cost-efficient solutions for your workplace devices and software.
Our Services
Advanced Remote Support
Enhance service desk experience and avoid dispatch and desk-side support for common issues and with our highly skilled experts.
Campus Support
Get dedicated support for hardware and software break/fix, Install-move-add-change support and technology refresh at large locations.
Depot Services
Support the storage, management and staging of disposition of devices and associated peripherals through our depot management capabilities.
Dispatch Support
Dispatch your service for sites located in remote areas or sites that do not meet the requirements for full-time on-site services.
IT TechBar
Drive faster, convenient resolutions with walk-in locations offering break/fix services and handling questions through scheduled appointments or ad-hoc requests.
Vending Machines & Smart Lockers
Enable convenience, foster self-service and augment onsite IT support with consumer-friendly IT vending machines and smart lockers.
Our impact
100+
onsite inventory managed annually
160+
countries with delivery capabilities
2.9M+
devices supported globally
4.5K+
field technicians deployed globally
6.5M
users supported remotely and desk-side
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Technology spurs the future of rail
By enabling next-generation technology solutions and services, Trinity Industries transforms rail services with modern infrastructure and real-time railcar intelligence.
Awards and recognition
Gartner | 2024
We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)
NelsonHall | 2023
We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)
ISG | 2023
We are a public sector Leader in ISG’s Provider Lens™ evaluation for Future of Work Managed Workplace Services – End-user Technology 2023
Resource library
Explore the latest research, insights and news on the most crucial topics in data centers.