Continuous User Experience Engineering

Customer experience is the last remaining competitive differentiator for many products and services. Our Continuous User Experience Engineering (CUE2) methodology goes beyond DevOps practices and adds a fifth dimension, Continuous Experience, to the software development lifecycle. The CUE2 methodology injects customer sentiment into software development processes so you can continue to improve customer interactions as your users’ expectations grow. Link customer experience with agility to enable better business outcomes with our CUE2 approach.

The CUE2 process uses our Emotion Centric Observations (ECO) toolkit to capture user feedback real-time. With the ECO tool, users submit micro-sentiment and/or text and voice feedback while using existing brownfield or new greenfield applications. This approach delivers actionable insights that are typically more relevant than feedback collected through traditional forms and surveys. It also supports seamless collaboration between user communities and product owners. Enhance customer experience and build lasting customer relationships with NTT DATA Services.