Insurers: Abandon Old Business Models to Exceed Customer Demands

Events /Insurers: Abandon Old Business Models to Exceed Customer Demands

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It’s 2022, and insurers must embrace new ways of thinking.

Digital-first insurers and insurtechs are foregoing traditional carriers by rejecting old business models and adopting new priorities, strategies, distribution models and innovative products—all in hopes of meeting new customer expectations.

Carriers are striving to go to market faster with the products, services, and experiences customers demand. That means insurers that continue to rely on old business models will be left behind.

Watch this 60-minute session, where our panel of industry experts discuss the reimagination of old business models—and offer insight on how to succeed in 2022 and beyond.

What You’ll Learn

  • How insurers are changing business models
  • How distribution models are evolving
  • How insurers can create a foundation to support better customer experiences
  • Where insurers stand in building a technology foundation
  • What the future holds for insurance products and distribution channels

Bob Pick Headshot

Bob Pick


Tokio Marine North America

Bob’s leadership responsibilities range from enterprise architecture and applications to analytics, digital and security. He regularly speaks on topics ranging from New York Department of Financial Services cyber regulations and General Data Protection Regulation to large program management and foundations of IT shared services.

Edmund Tribue

Edmund Tribue

Vice President, Risk & Compliance Consulting Practice


Edmund has more than 30 years of experience in the financial services industry and has held key senior positions focusing on consumer and small business lending and credit management functions. He has vast experience in lifecycle credit risk management, operational risk management, fraud management and regulatory compliance.

Tom Ford Headshot

Tom Ford

Managing Director, Insurance Consulting


Tom focuses on innovation and helping industry leaders prepare for the future of insurance. Before working at NTT DATA, Tom worked as a vice president, partner and consultant for several global technology and consulting companies. Tom publishes on topics surrounding insurance trends, future-focused technologies and innovation.