How to Own the Customer Experience in 2022
NTT DATA presents the “How to Own the Customer Experience in 2022” webinar, a live event exploring how the insurance industry can address changing customer needs and hyper-personalization.
It’s easy to get distracted in today’s changing insurance landscape, but there’s only one question you should focus on―how can you own the customer experience in 2022?
A panel of industry experts shared perspectives on how you can choose the right priorities, investments and partnerships essential to own the customer experience.
Watch a 60-minute discussion where you’ll discover what’s stopping insurers from meeting new customer expectations—and how you can change that now.
What You’ll Learn
- How leverage a data surplus into valuable customer insights
- How to liberate data from silos and drive hyper-personalization
- Why customers expect more from interactions with insurers
- What industries are succeeding at elevated CX, and where insurers are lagging