Managed CX Services for Hyperscaler CX Technologies
Migrate to modern CX
When your contact center is central to your customer experience (CX) strategy, delivering high-quality interactions at scale is critical. Our Managed CX Services enable intelligent, agile, outcome-driven CX with simplified transitions, less risk and faster value.
From advisory to continuous support, we ensure seamless integration and long-term performance with deep AI, automation and design expertise.
Our partnership and collaboration with leading technology vendors — including AWS, Microsoft, Genesys, Nice and Cisco — provides scalable, secure and composable solutions that drive innovation, agility and operational excellence.
Resources
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End-to-end service lifecycle
Our platform-based CX management improves CX by pairing expert skills with intelligent automation, supported by proactive assurance testing.
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Continuous improvement and innovation
Deliver exceptional CX with our deep expertise, which gives your organization the skills, tools and strategic consulting you need to adapt to changing expectations.
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Proactive CX management
We streamline customer interactions by proactively identifying issues through automated testing of platform availability, contact center functionality and call quality.
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Leverage our agile CX practice
We employ agile methodologies to dynamically allocate resources, rapidly deliver on backlog priorities and continuously evolve your CX environment.
Our impact
We make an impact where it counts
35+
years of CX and contact center solutions and services
2,100
global CX clients
Global
capability and presence
Case studies
Industry recognition
HFS Research | 2025
We were named a generative enterprise services Leader for a second time.
Our partners
Our Services
Advisory Services
We empower clients to transform customer experience by adopting strategies that drive measurable outcomes, strengthen customer loyalty and unlock long-term value.
Implementation Services
We deliver fully comprehensive, end-to-end implementation services — from assessment and planning to testing, integrations, onboarding and smooth transitions.
Managed Services
We bridge skills, knowledge and capability gaps to meet your CX management needs and help you exceed customer expectations in today’s competitive landscape.