WWK Versicherungen simplifies software license management
Greater flexibility, more efficiency, better planning
WWK Versicherungen uses Cisco software for unified communications, Wi-Fi and LAN. As a result, they must procure the correct licenses for these services. But when licenses are bought at different times, license management becomes complex and time consuming.
To address this challenge, the company switched to a software subscription with a volume license and extended options. This ensures that they have greater flexibility, simplified management and financial predictability.
Business Needs
Changes and costs are easier to plan
Working with us, WWK has converted their entire software licensing environment to a subscription model. Leveraging an Enterprise Agreement (EA) they now have a licensing solution that provides them with more flexibility and cost flexibility.
Under the EA, Cisco software and applications are covered by one contract with a single term, eliminating the different maintenance windows or unused.
True-forward billing proves efficient
With true-forward billing, new projects can also be implemented and expanded as required without incurring unnecessary costs. If expected license usage is exceeded the adjustment doesn’t happen retrospectively, but only in the subsequent billing period. This proved particularly useful with the newly introduced Cisco Webex Meetings conference solution. Instead of having to purchase a new license for each additional user, a license survey now takes place at regular intervals and the price model adapted.
Supporting an omnichannel system
As a long-standing technology partner, we advised and supported WWK in setting up a flexible and cost-effective subscription environment. We developed a license metric which was specifically tailored to WWK’s unique needs. In addition, we implemented a concurrent user-based subscription model for the contact center.
This model supports their WWK real-time service omnichannel offering, which handles around one million queries from customers and brokers every year. We also provided the contact center technology and network consulting services for this unified communication platform.
This service has an availability rate of 90% within the first 30 seconds while offering complete transparency when the call is going to be answered.
This quality of service is a critically competitive differentiator and has seen them receive several awards for customer service. These include the ‘Deutscher Champion der Lebensversicherer’ award from the daily newspaper Welt and the ‘German Brand Award’ initiated by Germany’s design and brand authority.
Outcomes
WWK reduces the administrative effort and achieves more flexibility
Supporting multiple software versions with different maintenance contract periods can become an unnecessary burden for IT teams. With a new license model, WWK simplified the procurement process and the management of their software licenses. In addition, they’re able to quickly adapt to any changing requirements – licenses can be activated and made available quickly if required.
With the true-forward function, the company also benefits from a growth buffer for additional software and services, which can be used free of charge during the contract period. This means that if the license usage is unexpectedly exceeded, no additional payments need to be made, with the adjustments only taking place in the following billing period.
At the same time, the administrative burden on the IT team has been reduced, allowing them to focus on their business objectives.
About WWK Versicherungen
WWK Versicherungen is one of the 25 largest life insurance companies in Germany with more than 1.3 million customers and premium income of over EUR 1 billion. The business is focused on insurance, underwriting and investment.