Focus on Digital-First, Integrated Customer-Centric Models

Significant changes are reshaping the Banking and Financial Services industry in a post-2020 landscape. The most pressing challenge is the demand for customer-centric business models versus market-driven ones. Customer expectations and behaviours have overtaken market forces as the most influential factor in the digitization of banks. Secondly, financial institutions need an integrated customer view to replace their current siloed product view. Today, customers expect banking to be invisibly embedded in their everyday lives, and offer hyper-personalized engagements, seamless experiences, speed and security.

Customers are loyal to superior experiences, and they will move to the financial institution that best meets their demands. Our team of industry experts help you strategize, run and implement a customer-centric business model that will deliver better experiences, modernize operations, reduce costs and support retention and loyalty. We work with clients to develop a focused customer-driven roadmap to compete in the new era of banking. Let’s start the conversation.

Lower Costs and Improve

Our approach includes a digitally connected customer experience ecosystem,
a new product or platform launch, a more intelligent and digitally capable
modern operating model, data monetization, and advanced AI-led production
support and operations.

Our Services

Bank Modernization Consulting

Rapidly respond to changes in the market by updating slow-moving legacy systems and harnessing embedded rich business rules to modern platforms.

Cards & Payments Consulting

Launch digitally enabled agnostic form factor, contactless payments that reduce friction, maintain security, exceed customer expectations and comply with regulations.

Lending Consulting

Gain a competitive advantage with mature retail and wholesale lending using our deep-domain experience, product partnerships and fintech ecosystem.

Mergers, Acquisitions & Divestitures Consulting

Identify the right partnerships and create merger and acquisition processes that lead to successful corporate unions.


Risk Management and Compliance Consulting

Protect profitability, customers and brand reputation with risk identification, anti-fraud strategies, system and process modernization and regulation compliance.


Wealth Management Consulting

Improve financial well-being and protect solvency with a full spectrum wealth management strategy devised by our industry experts.

Banking and Financial Services Consulting