The result? An ongoing experience that’s tailored to preferences and previous interactions. Built on proven platforms that effectively serve critical health plan functions, our member engagement platforms are continuously enhanced to meet the ongoing challenges in the industry. Most importantly, our solution consolidates data from several disparate sources and presents information meaningfully for better decision-making.
As the healthcare industry shifts from a consumption model to one driven by quality, value and efficiency, consumers now have more choices than ever. Health plans are increasingly focused on becoming more consumer-centric, implementing innovative member engagement strategies as a competitive differentiator. To help you reach this goal, our omni-channel platform includes a configurable member dashboard to deliver personalized content, and presents all benefits and wellness information in a user-friendly format. The NTT DATA Member Engagement platform offers feature-rich digital capabilities to streamline health plan services provide personalized support and manage wellness programs. This flexible and
configurable platform supports several add-on modules and integrates with partner tools to offer a range of health and wellness functionality. Not only does it support the creation, delivery and tracking of multiple types of assessments to consumers, but it also integrates with a wide range of activity tracking devices and metrics. Our rich incentive framework enables design and execution of programs to reward desired activities. It also provides general purpose health education, personalized content based on member’s unique health status, benefit summaries, plan documentation and claim details.
Our innovative framework leverages Next Best Action (NBA) analytic results to personalize content and issue calls to action for high-priority needs. In addition, it supports the intended current objective of the user while also engaging the user with the identified NBA. It identifies user persona and tracks actions on all channels and supports an ongoing experience that is continuously tailored to preferences. And it combines actions with clinical and member generated data and suggests an appropriate delivery via preferred channel.
Our Member Engagement platform provides personalized content delivery and transactional functionality for consumers and health plan members.
Through use of an omni-channel platform, which is available 24/7, members are encouraged to use their benefits wisely throughout the year and engage for improved health results and member satisfaction.