NTT DATA Named a Leader in Digital Workplace Services by Everest Group

PLANO, TEXAS – Aug. 1, 2019 – NTT DATA, a recognized leader in global technology services, was named a “Leader” in Digital Workplace Services in Everest Group’s recently published report “Digital Workplace Services PEAK Matrix™ Assessment 2019: Enterprises, It is Time to Humanize the Workplace Experience.” The comprehensive analysis highlights the digital workplace vision and strategy of 21 IT services providers, as well as scope of services, innovation, investments and digital capabilities.

NTT DATA was recognized by clients for its focus on user experience and a client-centric transformation approach. In addition, NTT DATA’s offering is strengthened by a large network of partnerships with established vendors and startups, which has helped balance and scale the company’s Dynamic Workplace Services across segments and industries.

“As one of the world’s largest managed workplace services providers, we have moved beyond traditional features to add integrated application support and a self-service marketplace, advanced analytics and automation, as well as design thinking and outcome-based contracting initiatives,” said John DuBois, vice president, digital operations, NTT DATA Services. “These advanced capabilities are driving our clients’ digital transformation and allowing them to be leaders in user experience and productivity.”

NTT DATA’s workplace offerings include AI-based advanced analytics, automated omnichannel support, workplace platform management, unified communication and collaboration, workplace transformation, device support and consulting. The report highlighted NTT DATA’s 12,000 dedicated workplace employees and management of 2.5 million devices, as well as support of approximately 4.6 million end users representing nearly 12 million tickets annually.

“User experience has become much more important in workplace services, but enterprises must keep in mind that employees are not just units of productivity and need a humanized workplace experience,” said Ashwin Venkatesan, Practice Director, Everest Group. “As a result of their mature offering, partnerships and investments in key digital technologies, clients view NTT DATA as a strong operational partner for digital workplace services.”

Everest Group is a consulting and research firm focused on strategic IT, business process, and engineering services. PEAK Matrix assessments evaluate service providers on strengths and areas for improvement, while providing recommendations for improved services.