Manufacturing
Production is the nexus of your business. The level of process and operational efficiency can mean the difference between profit and loss. But achieving this can be difficult, given the challenges that manufacturers face. Not only are you under pressure to be agile and insight-driven, but you must find effective ways to engage customers and consumers, and to accelerate innovation. You need to improve product lifecycles to stay competitive, and you must keep up with the technology driving the manufacturing industry at a faster rate than ever before.
The smart factory makes it possible. Smart operations leverage business and engineering intelligence and analytics, while smart supply chains provide end-to-end visibility. Smart customer connection solutions enable seamless sales and marketing engagement, and smart workforce solutions empower employees. Harnessing years of manufacturing IT expertise, we’ll help you implement digitized intelligent platforms that enable best-in-class manufacturing processes so your business can thrive.
Making AI strategy your operational advantage
Step into the era of autonomous intelligence with end-to-end agentic services that deliver measurable ROI, rapid time to value and sustainable business outcomes.
At the core is our Agentic AI Factory — the framework that industrializes innovation with repeatable blueprints, cloud-native orchestration and integrated governance so AI becomes a repeatable, governed capability across your enterprise.
The Agentic AI Factory brings together platforms, accelerators and deep expertise. We advise, build, secure, optimize and manage agents to scale responsible, secure AI adoption.
Related insights and resources
What sets us apart
Where others build AI agent, we advise, then build, optimize and manage them for you.
End-to-end
packaged services for your entire agentic AI lifecycle
Seamless
omnichannel access to agent
50% – 65%
reduction in tickets handled by humans
Up to 100%
order automation with GenAI and our AI agent
Trusted
AI expertise
Siemens connects their global workforce with managed telephony
We worked with Siemens to replace legacy telephony with Microsoft Teams, improving productivity, efficiency and compliance.
Industry recognition
HFS Research | 2025
NTT DATA named a Generative Enterprise Services Leader in the Second Consecutive Analysis by HFS Research
Our services
Advisory services
Guidance on adopting and optimizing agentic AI solutions, including planning, design, GenAI, business process optimization and automation tailored to specific business needs.
Implementation services
AI-agent configuration, integration and deployment with a focus on security, compliance and performance optimization, and with complimentary change-management options.
AI management services
Continuous monitoring, troubleshooting and data governance, and detailed reporting and analytics.
Connectivity services
Seamless connectivity across all channels using NTT DATA’s cloud-native global connectivity services for voice, chat and mobile integration, ensuring consistent monitoring and compliance with local regulations.