Tokyo, Japan and Plano, TX — April 20, 2017 — NTT DATA, a top 10 global business and IT services provider, was named a “Leader” in the recently published report, “IDC MarketScape: Worldwide Omni-Channel Engagement IT Implementation Services 2017 Vendor Assessment” (#US40831016, March 2017), a comprehensive evaluation of 12 professional service providers that perform IT implementations for financial institutions’ short- and long-term omni-channel engagement.
“In IDC Financial Insights' opinion, NTT DATA has an impressive approach to soliciting and incorporating customer feedback which is tightly integrated with the firm's client retention strategy and approach to improve systems integration delivery consistency in financial services,” said Marc DeCastro Research Director, Consumer Banking Engagement Strategies, IDC.
NTT DATA builds, integrates and operates mission-critical systems for financial institutions, including banking, capital markets and payment and card processors. In addition, NTT DATA has significantly expanded its North America business and customer engagement capabilities with its 2015 acquisition of Carlisle & Gallagher Consulting Group as well as other significant acquisitions.
“When implementing IT for omni-channel engagement, our consultants work with clients to provide full life-cycle services, from the initial analysis to application management,” said Kaz Nishihata, Executive Vice President, NTT DATA Corporation. “Being recognized as a leader by IDC highlights our commitment to meet and exceed the strategic goals of our clients, which is demonstrated through strong retention and continued business growth.”
To learn more about NTT DATA’s digital services for the financial industry, visit http://www.nttdata.com/global/en/industries/banking-and-financial-services/index.html.
Access to the IDC reprint:
About IDC MarketScape: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360 degree assessment of the strengths and weaknesses of current and prospective vendors.