Banking on AI to Help Customers Reach Their Hopes and Dreams

Our global survey of nearly 5,000 financial services customers and 500 financial institutions reveals what the next wave of bank customers wants and how the bank of the future will deliver.

man hugging a woman

The Future of Banking Is Hyper-Personalized

You’ll get there faster with AI. Our research showed that 35% of customers surveyed want hyper-individualized financial services. They’re even willing to give you more of their personal data and pay more to get it.

READ THE RESEARCH
Girl is shopping online in the cafeteria

“Help me reach my life goals.” That’s what a growing number of customers say they want from their financial institutions.

VOIR LA VIDÉO
asian female using digital tablet in cafe

Key Findings: Moving to a New Level of Trust

The next customer wave trusts its banks to use their personal data to customize products and services just for them.

  • 57% of “futurist” customers would leave their financial institution (FI) to get proactive services offered at another FI.
  • 93% of FIs agree that offering personalized proactive services is an opportunity for growth.
  • Only 16% of FIs are leveraging data and AI to provide these specific recommendations to each customer.
  • The bank of the future will use their trove of data powered by AI to offer individualized (1:1) banking services that help their customers meet their life goals.

Are you up to the challenge of reorganizing around AI to deliver hyper-personalization?

Our Services

Services bancaires et financiers

La pratique de nos services financiers profite de l’expérience approfondie de l'industrie afin de fournir les idées, solutions et résultats nécessaires pour réussir dans tous les secteurs des services financiers. Notre portefeuille global favorisera une croissance et un avantage dans l’espace numérique, construira des mesures analytiques et gérera le risque afin d’assurer la sécurité, la confidentialité et la conformité dans un contexte réglementaire mondial.

EN SAVOIR PLUS

Expérience client

Repensez l'expérience client grâce à des solutions uniques de définition du parcours et à une création de prototypes dans de courts délais.

EN SAVOIR PLUS

Analytique des données et IA

Concevez et mettez en œuvre la bonne stratégie d’analyse des données et d’intelligence artificielle pour obtenir les renseignements dont vous avez besoin pour transformer et maintenir la valeur de votre entreprise.

EN SAVOIR PLUS