After unifying multiple back-end systems, agents access policies faster and customers enjoy a new, more intuitive portal.
For one insurance company, an outdated portal made managing customer policies and accounts frustrating and slow. With data stored in multiple back-end systems, the system was inefficient for agents and lacked functionally for customers—a situation ripe for the fixing.
We used NCP, our modular insurance platform, to integrate and merge data from back-end systems and build the foundation of a powerful, intuitive customer and agent portal. Because NCP can be used as the back end, the front end, an integration point— or all three—the solution saves time, cuts cost and transforms the user experience on both sides.