You can proactively manage their end-user computing infrastructure – including physical and virtual desktops, laptops, terminal servers and Citrix, Microsoft and VMware environments. And you can continuously improve service, tailoring and optimisation based on insights from to three years of data sets. See how we can help you evolve to customised services to better equip your end users.
Enterprises are faced with a broadening array of workers, employment types, work locations, applications, devices and regulations. This makes it difficult to know how and when your workers are using business applications, and what those applications are. Our analytics expertise is the first step in understanding this, and our End User Analytics as a Service delivers deep knowledge and insight. We help you determine what users need based upon their daily activity and trends over time, and this enables continuous service improvement, tailoring and optimisation based on insights from up to three years of data sets. With what seems like an endless array
of employees, employment types, work locations, applications, devices and regulations, it can be difficult to know how and when your employees are utilising business applications. The traditional service model of desktop management fails when confronted with this diversity of work styles and devices. Typically, users will access one or more devices, desktops and applications (virtual or physical) daily. That means that your IT organisation needs to keep track of users, applications, devices, virtual machines, security, user experience and more – all while handling other day-to-day activities. The challenge becomes magnified when you consider the need to track this information every day
to identify trends over time. That’s why we created a comprehensive solution to deliver rapid insights into user behaviour and needs. We deliver critical innovation that brings business intelligence to the forefront of IT for end-user services. We can help you drive business objectives by turning end-user daily activities into actionable insights for more informed decision making. From user experience and quality of service to resource utilisation and application use, you will harness real-time data aggregation and longitudinal trend analytics to help your IT organisation thrive.