Fuel Your Digital Transformation Journey

Product innovation, competition for talent, data and analytics, technology innovation, regulatory influence and changing customer expectations have all changed the way that we all do business. Our end-to-end administrative services allow you to focus on strategic initiatives that reduce costs, drive growth and innovation and enhance the customer experience.

For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies that bring about real transformation for customers of all sizes. With support for front-office, middle-office and back-office functions, our Digital Business Process, as a Service, allows you to launch new products in as little as 45 days. Get started now.

businesswoman working in an office

Why NTT DATA?

  • 7 of 20 top insurance companies supported
  • 3rd  largest TPA in the US
  • 5M+ insurance policies administered
  • 100M+ claims processed annually
  • 99% claims processed within SLAs
  • 4M+ phone calls and service requests
  • 4 global process services centres

Our Services

Billing Services

Review provider demographic and network relations data, credentials, onboarding of new providers, set up of product pricing/fee schedules and establish provider education services to serve members.

Claims Oversight

Encompass oversight of the claims processing functions such including proof of existence, interest on proceeds, settlements, waivers and recertifications.

Claims Processing

Support full claims processing from claim entry, form distribution, adjustments, payment, auditing and a full grievance and appeals process.

Distribution Services

Support end-to-end agent and agency processing including licensing, commissions and debit balance management.

Front-End Services

Support processes including customer service, licensing and appointments and mailroom and print fulfilment.

Group Management

Get an effective and efficient group management setup, support, payment and payment reconciliation service.

Policy Management

Full support of policy processing from the application, issuance, maintenance and commissions processing.

Policy Services

Support end-to-end policy processing including application processing, policy and product underwriting, maintenance, pricing and configuration.

Sales & Quoting

Support insurance front-end transactions processing from marketing, campaign management, policy origination, quotes and illustrations.

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Digital BPaaS for Insurance