Deliver a Consumer Experience to Members and Providers

Today’s health plan administrative roles have expanded beyond traditional claims processing, enrolment and payment accuracy. The shift from an insurance provider to additional role as care provider demands new approaches to how you design products, deliver information and engage with consumer, while meeting a myriad of new federal and state regulations. NTT DATA can help. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies that bring about real transformation for customers of all sizes.

Our end-to-end administrative services help you streamline operations, improve productivity and strengthen cash flow to stay competitive and improve member satisfaction. We help you with back, middle and front office functions, allowing you to focus on strategic initiatives that drive growth and care quality. Utilising our new Digital BPaaS service offering, you can realise value-based outcomes in as little as 90 days.

black woman smiling and wearing headphone

Build a virtual workforce through automation, and take multi-tasking to a new level.


Our Services

Front Office

We offer a wide range of administrative solutions for health plans, including sales and enrolment call centres and direct marketing.

Middle Office

Lower costs by focusing on improved outcomes with care management, disease management, utilisation management, on-site nurse support and telemedicine.

Back Office

Streamline claims processing, billing, customer service, enrolment and more, and adopt payment integrity solutions that add value.

NTT DATA is a Leader in Healthcare Business Process Automation Solutions PEAK Matrix™ Assessment Everest Group. – February 2019