Our end-to-end health plan services, including our Digital BPaaS offering, help you streamline operations, improve productivity and strengthen cash flow, allowing you to stay competitive and improve member satisfaction. Digital BPaaS delivers modular, end-to-end business process as a service across the front-, middle- and back-office functions to foster digital consumerism experiences with impactful, real-time analytics and automated, intelligent and multi-channel customer support. The solution also delivers quick access to information enabled through seamless integration of the core admin platform, a host of our IP and third-party applications, portals and cloud infrastructure. This allows you to focus on strategic initiatives that drive growth and care quality and start realizing value-based care and business outcomes in as few as 90 days.
In new research, NTT DATA and ISG explore insights to help health plans move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.READ THE REPORT