SAP CRM & Customer Experience

Understanding and improving the customer experience in real time

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Elevate the Customer Experience

Following the announcement of the SAP Customer Experience portfolio in 2018, many companies turned to trusted advisors for guidance in leveraging options available to connect front-end and back-end operations. The SAP Customer Experience portfolio offers a truly transformational, integrated approach to put your customer at the core of your business. But because that approach has implications across your entire organization, you have hundreds of factors to consider. We can help. Not only do we have almost 20 years of experience in implementing major CRM platforms, but we provide the full range of services around all SAP packages including Sales Cloud (formerly Callidus) and CX (formerly Hybris) to some of the largest company names in their industry.

We engage with our clients to provide strategic advisory and road mapping service. We help develop a 360-degree view of end-customers and interactions across their ecommerce platform while supporting omni-channel presence including phone, tablet, internet, desktop, and in-store. And we assist our clients in implementing these strategies for their SAP CRM platform by leveraging pre-built products and accelerators that help to improve implementation timelines and overall customer experience. Let’s start the conversation.

Who Does Customer Experience Best?

Find out which retailers landed on top by downloading our “Customer-Driven Commerce Generates Friction Challenges for Retail Industry” study. We measured the ability for companies to deliver a superior multi-channel experience, from online purchase to in-store pickup, and confirmed that the website experience is impacting the bottom line for retailers.

READ THE RESEARCH

Key Benefits

Our close collaboration and joint innovations with SAP, along with our business-process know-how and unmatched commitment to improving your customer experience, ensure your business benefits.

Don't leave customers frustrated. Our Customer Friction Factor service helps to deliver the best in customer experience.

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Offering Details

We have helped multiple clients dramatically transform their go-to-market processes, customer interactions and customer experience. Our advisory services provide guidance on how improvements can be made with technology, resulting in a positive impact on business outcomes. With NTT DATA as your partner, you’ll gain the competitive benefits and be assured of consistent results across all SAP packages including C4/HANA as well as integration of these with an ERP system such as S/4HANA to ensure seamless integration between

front office and back office applications. NTT DATA has the deep industry, process and platform knowledge essential to a rapid, successful deployment. We can provide rollout services to expand geographically or addition of product lines. We can also leverage our extensive cloud hosting services to provide a flexible environment to support the customer facing applications and platforms to ensure scalability as customer’s demands grow. Our strong project management capabilities, plus the expertise of our global solution experts, make us well qualified

to manage any size end-to-end implementation. One of the additional ways we help our customers transform their customer experience is through our Customer Friction Factor Assessment service. Our proprietary service identifies the source and extent of your customer's friction and then creates a business and technology roadmap for improvement. You quickly see how your challenges compare to the industry standard and get actionable steps to improve your customer service with quantifiable value to your business.

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