We engage with our clients to provide strategic advisory and road mapping service. We help develop a 360-degree view of end-customers and interactions across their ecommerce platform while supporting omni-channel presence including phone, tablet, internet, desktop and in-store. And we assist our clients in implementing these strategies for their SAP CRM platform by leveraging pre-built products and accelerators that help to improve implementation timelines and overall customer experience. Let’s start the conversation.
Find out which retailers landed on top by downloading our “Customer-Driven Commerce Generates Friction Challenges for Retail Industry” study. We measured the ability for companies to deliver a superior multi-channel experience, from online purchase to in-store pickup, and confirmed that the website experience is impacting the bottom line for retailers.READ THE RESEARCH
We have helped multiple clients dramatically transform their go-to-market processes, customer interactions and customer experience. Our advisory services provide guidance on how improvements can be made with technology, resulting in a positive impact on business outcomes. With NTT DATA as your partner, you’ll gain the competitive benefits and be assured of consistent results across all SAP packages including C4/HANA as well as integration of these with an ERP system such as S/4HANA to ensure seamless integration between
front office and back office applications. NTT DATA has the deep industry, process and platform knowledge essential to a rapid, successful deployment. We can provide rollout services to expand geographically or addition of product lines. We can also leverage our extensive cloud hosting services to provide a flexible environment to support the customer facing applications and platforms to ensure scalability as customer’s demands grow. Our strong project management capabilities, plus the expertise of our global solution experts, make us well qualified
to manage any size end-to-end implementation. One of the additional ways we help our customers transform their customer experience is through our Customer Friction Factor Assessment service. Our proprietary service identifies the source and extent of your customer's friction and then creates a business and technology roadmap for improvement. You quickly see how your challenges compare to the industry standard and get actionable steps to improve your customer service with quantifiable value to your business.