TOKYO, JAPAN and PLANO, TX – January. 25, 2018 – NTT DATA, a recognized leader in global technology services, was named a Leader for the second consecutive time in the Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide* report, which analyzes the customer relationship management (CRM) and customer experience (CX) implementation services market and the offerings of 21 vendors.

“We believe being recognized as a Leader in the Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second consecutive time is a testament to our team’s dedication to delivering insights and solutions that generate positive outcomes for our clients,” Kaz Nishihata, Senior Executive Vice President & Representative Director, NTT DATA Corporation. “With our global experience, combined with our focus on innovation and strategic execution, we will continue to push our current and future clients to meet and exceed their business goals.”

NTT DATA was evaluated based on its completeness of vision and ability to execute.

According to the report, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX and CRM strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue and growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.”

To learn more about CRM and customer experience offerings, visit NTT DATA’s website for additional information.

*Gartner, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide,” Patrick J. Sullivan, Ed Thompson, 8 January 2018.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA (TOKYO: 9613) is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Its emphasis is on long-term commitments, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit www.nttdata.com.

Latest News

NTT DATA’s Pandemic Response Portfolio Enables Clients to Pivot to a Safe Return

PLANO, TEXAS – June 2, 2020 – NTT DATA today announced a comprehensive COVID-19 Pandemic Response Portfolio of services designed to enable a safe return to work, school and life for businesses, employees and citizens.

READ MORE

NTT DATA’s Open Banking Practice Positioned as Leader in Everest Group PEAK Matrix for Open Banking IT Services 2020 Assessment Report

NTT DATA Corporation, Tokyo, Japan - May 28, 2020 – NTT DATA Corporation has been positioned as a Leader in Everest Group’s Open Banking IT Services PEAK® Matrix Assessment 2020. The PEAK Matrix is an objective, data-driven framework for identifying the relative market success and capabilities of service providers. The assessment reviewed the Open Banking market beyond compliance and looked at best practice and innovation in platform-based operating models of ecosystem orchestration and value creation.

READ MORE

City of Austin Partners with NTT to Accelerate Smart City Technologies

Austin, Texas – May 27, 2020The City of Austin and NTT Corporation (NTT) today announced their intention to partner on an Accelerate Smart pilot project that will use new technologies to analyze traffic patterns, ease congestion and support community planning in Austin.

 

READ MORE