PLANO, TX – June 13, 2016 – NTT DATA, Inc., a leading business and IT services provider, today announced the availability of its new perspective paper, “The AI Revolution in Insurance: A Reality Check” and infographic on the media-hyped showdown between AI and insurance agents.

The paper’s development was spearheaded by NTT DATA Consulting, the industry-centric, business and technology consulting approach from NTT DATA.

The report mines NTT DATA’s deep insurance industry experience and technology expertise, as well as a variety of data sources, to explore the rise of AI, robo-advisors and other automated technologies in today’s insurance industry landscape – and their impact on agents and underwriters in particular.  In addition to exposing customers’ mixed feelings about their role in the advising, purchasing, and servicing of insurance products, the paper suggests that carriers plan and invest wisely in these rapidly advancing technologies to ensure they get the business benefits they expect while giving their customers the experience they want.

“AI, robots, and robo-advisors will continue to mature and will undoubtedly have a growing impact on the insurance industry and many other aspects of our lives,” says co-author Joel Collamer, vice president and Insurance Consulting Practice lead, NTT DATA, Inc. “The more pressing question is how carriers should invest today to maintain their competitiveness and prepare for the future.”

“One of the most important things carriers can do as they move forward with their AI strategies is to really understand the customer’s end-to-end journey,” said Lisa Woodley, vice president, Digital Experience, NTT DATA, Inc. and co-author of the paper. “Automation and self-service can be hugely beneficial, but only if they are implemented at the right time and in the right context for customers’ needs.” 

“The AI Revolution in Insurance: A Reality Check” is available on the NTT DATA website and at NTT DATA’s booth # 1017 at the IASA Conference in San Antonio, TX this week (June 12- 15). 


About NTT DATA Consulting

NTT DATA Consulting takes an industry-centric approach to business and technology consulting. We seamlessly integrate business strategies and enabling technology to help clients accelerate business-driven transformation and compete in the digital world. NTT DATA Consulting has the unique ability to create end-to-end solutions by tapping the entirety of NTT DATA’s global technology and business process capabilities. In financial services, our 1,000-plus business consultants and 4,000 technology experts work with 25 of the leading financial institutions in North America.  Visit www.nttdata.com/USconsulting to learn more.

About NTT DATA

NTT DATA is a leading business and IT services provider and global innovation partner with 80,000 professionals based in over 40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. We’re part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

Media Contacts

Latest News

Vidence and NTT DATA Announce Partnership to Deliver Predictive Analytics in Oncology

Boca Raton, FL and Plano, TX – October 22, 2020 – Vidence, an oncology informatics company, and NTT DATA Services, a global digital business and IT services leader, today announced a relationship to build advanced artificial intelligence (AI) and machine learning (ML) algorithms to predict patient outcomes, enhance decision-making, and drive clinical trials to advance cancer research and treatment. This unique collaboration will utilize a combination of medical imaging scan, clinical and outcomes data to build a predictive model that will optimize treatment regimens.

READ MORE

Uniphore and NTT DATA Sign Multi-Year Deal to Bring Conversational Service Automation to Contact Centers

Palo Alto, CA, Plano, TX, October 20, 2020 – In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA, a digital business and IT services leader, today announced a definitive agreement to co-create new solutions to transform the customer experience market. Based on internal projections and the opportunities currently underway, this partnership could generate more than $50 million in revenue over the next five years.

READ MORE

NTT DATA Study Finds Organizations Underestimate the Ethical Challenges of AI

Plano, TX – October 20, 2020 – NTT DATA Services today announced the results of a new study with Oxford Economics that assesses progress, concerns and use cases for Artificial Intelligence (AI) and automation. The study, “AI, Accelerated – The great shift to artificial intelligence and automation,” found that despite highly publicized risks of data-sharing and AI, from facial recognition to political deep-fakes, leadership at many organizations seems to be vastly underestimating the ethical challenges of the technology. Just 12% of executives and 15% of employees say they believe AI will collect consumer data in unethical ways, and only 13% of executives and 19% of employees say AI will discriminate against minority groups.

READ MORE