Tokyo, Japan – December 15, 2016 –NTT DATA, a leading global business and IT services provider, today announced it has been positioned as a Leader in Gartner’s December 2016 report, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide.” The company believes this recognition underscores its commitment to delivering results through collaborative client engagements that combine customer experience (CX) consulting with strong technology and platform expertise.

NTT DATA is distinguished for its global and local capabilities in CX, business operations consulting, and customer relationship management (CRM) technology expertise, focused on helping clients be more cost-effective and competitive in the markets they serve.

“NTT DATA partners with clients to help them attract and retain today’s digitally-connected customers, bringing a wealth of expertise and a pragmatic approach to deliver the outcomes that matter most,” said Kaz Nishihata, EVP for NTT DATA. “With the recent acquisition of the former Dell Services, we can now provide even more insights, solutions and outcomes to help our clients improve customer experiences and build stronger relationships. ”

Working with clients across the globe, NTT DATA addresses complex business and technical environments that require CRM and CX expertise in different industries, such as telecom/media, automotive, banking, public sector and professional services. The company has global practices in Salesforce, SAP CRM, Microsoft Dynamics CRM and Oracle Siebel. By blending business operations consulting with deep technology expertise, clients gain access to CX strategy, business process services and digital design as well as information architecture, technical architecture, system integration and analytics.

NTT DATA has had significant growth in North America and Europe, both organically and as a result of multiple acquisitions, including the recent close of the Dell Services acquisition, which is forecasted to have a positive impact on the scale and revenue of the business moving forward.

To learn more about NTT DATA’s CX and CRM services, visit http://www.nttdata.com/global/en/services/.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services.

NTT DATA is a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdata.com to learn more.

Media contact:
Corie Pierce
972-577-3430
corie.pierce@nttdata.com

Analyst contact:
Sandy Steele
972.624.7909
sandy.steele@nttdata.com

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

Media Contacts

Latest News

NTT DATA and Enli Deliver Care Coordination Program to Help Providers Manage COVID-19 Patients

PLANO, TX – March 31, 2020 – NTT DATA Services, a recognized leader in global technology services, and Enli, a Best in KLAS population health management software company, are working together to deliver a patient management program that helps healthcare organizations record, manage, and monitor patients at risk for, or who have already contracted, COVID-19.

READ MORE

Safety Advisory on COVID-19 (Coronavirus)

PLANO, TX – March 12, 2020 – NTT DATA Services continues to monitor and actively respond to changing conditions due to the COVID-19 global pandemic.  

READ MORE

NTT DATA Recognized as a Leader in Managed Workplace Services in North America by Gartner for the Second Consecutive Year

PLANO, TX – March 11, 2020 – NTT DATA, a recognized leader in global technology services, today announced the company was named a Leader for the second consecutive year in the Gartner Magic Quadrant for Managed Workplace Services, North America report, which analyzes 20 vendors based on their ability to execute and completeness of vision. NTT DATA was also named a Visionary in the Gartner Magic Quadrant for Managed Workplace Services, Europe.

READ MORE