• Recent signings include Dubai Health Authority, Blue Cross & Blue Shield of Rhode Island and others
  • Deals build on strong momentum with transformational BPaaS, digital, analytics and cloud implementations

Dell Services, recognized for its breadth and quality of offerings, recently signed ground-breaking deals with Dubai Health Authority (DHA) and Blue Cross & Blue Shield of Rhode Island (BCBSRI) as part of an impressive streak of customer wins . In addition, Dell Services beat well-entrenched competitors to sign wins with marquee brands including American Express Global Business Travel, Bombardier, Harvard Pilgrim Health Care, Markit and Thermo Fisher Scientific.

The Dubai Government is introducing a mandatory health insurance law applicable to both residents and expatriates to be implemented by June 2016. The Dubai Health Authority ( DHA) is modernizing its infrastructure and tools to efficiently process health insurance claims and meet the needs of the new system within the required timeline. Dell Services’ Business Process-as-a-Service (BPaaS) will enable DHA to offer a full health insurance reimbursement program designed to fit with the new Electronic Medical Record system . The services include healthcare consulting services, program management, revenue cycle management (RCM) software and revenue cycle management services that will cover coding, claims preparation and submission, denials and rejections management, refunds and audit management and patient follow ups among other services.

BCBSRI is also working with Dell Services to improve operations and implement new technologies that will lead to better scale and efficiencies to meet the challenges of today’s healthcare industry . Dell Services’ suite of healthcare application assets, analytics and automation-enabled Business Process Outsourcing (BPO) come together in a BPaaS model that will help BCBSRI reduce costs, accelerate customer growth and strengthen member and provider satisfaction.


“DHA is pleased to work with Dell Services on this critical project. Dell’s international experience in managing comprehensive and complete revenue cycle programs is in line with the DHA's vision in implementing best practice RCM in all public health facilities in Dubai,” said Dr. Haidar Al-Yousuf, CEO Health Funding, Dubai Health Authority . “The DHA is transforming the health financing system in Dubai through implementing mandatory health insurance in the Emirate and believes that Dell Services is a key technical partner in this transformation.”

“The Dell Services team has an entrepreneurial spirit and deep understanding of the healthcare business. With leading-edge digital and BPaaS solutions, Dell is a true collaborator in helping us transform our business processes, ultimately helping us deliver affordable, high-quality health insurance services to our population,” said Mike Hudson, executive vice president and chief financial officer of Blue Cross & Blue Shield of Rhode Island.

“Our customers trust us for proven core offerings, as well as new and emerging innovations, such as BPaaS, digital services, advanced analytics, cloud and automation,” said Suresh Vaswani, president of Dell Services. “Forward-thinking companies are coming to us because we’re innovating and delivering solutions that help our customers get to the future faster.”

“Markit is committed to delivering innovative new services to our customers through strategic partnerships,” said Michele Trogni, Managing Director and Cohead of Solutions at Markit. “We chose to work with Dell based on their industry leading technology to expand our rapidly growing KY3P platform.”

In addition to validation from customer wins, Dell Services was also recognized by industry analysts in more than 100 reports in their fiscal year 2016 across lines of business and vertical industries.

This customer momentum builds upon continued success with customers including American Red Cross, Baystate, Gap, Hilton, Owens & Minor, Staples and Wayne Fueling.

About Dell

Dell Inc. listens to customers and delivers innovative technology and services that give them the power to do more. Dell Services develops and delivers a comprehensive suite of services and solutions in applications, business process, consulting, infrastructure and cloud services to help customers succeed. Visit Dell Services on LinkedIn and follow us on Twitter.

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Dell Analyst Relations
Lisa Yarbrough

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

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