Insurance Transformation Processes

Accelerate business transformation with processes powered by automation

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Embrace the Digital Insurance Revolution

Most insurers want more cost-effective and efficient processes to help them master market challenges and drive successful results. But continuing to use complex legacy systems without addressing entrenched processes and increasing volumes of data will only stifle business growth. If you’re like most insurers, you know that modernised processes can resolve business challenges and propel your company to new levels of growth. Where do you begin?

We help streamline processes with a broad range of modernisation, automation and outsourcing solutions that steer you toward growth instead of away from it. Implementing both automation and self-service processes provides many benefits when these improvements are made at the right time and in the right context for your customers’ needs. Powered by actionable, strategic planning as well as data-driven decisions and a modernised back-office, digital transformation processes can drive your business forward.

Key Benefits

With a broad range of modernisation, automation and outsourcing solutions, you will streamline processes and foster growth and innovation.

Offering Details

Our business process management suite includes workflow, reporting, collaboration and insurance-knowledge management tools to drive greater productivity and better outcomes from your outsourced team, while insurance testing framework services address frequent changes in regulatory compliance and the need to rapidly bring new products to market. A methodical, efficient testing approach helps catch errors early in the development phase, significantly reducing your production costs. Our knowledge-based framework provides end-to-end testing of all business functionalities for all your product lines. Next, migration and platform implementation services help you transcend the limitations of closed, proprietary systems such as legacy

applications and legacy workloads running on mainframes, iSeries and proprietary UNIX platforms. We’ll lead the way to a more agile, lower-cost industry-standard platform that can include virtualisation and cloud computing solutions. We’ll preserve your existing applications and business logic investments. And we’ll make it as seamless a transition as possible. And finally, process quality improvements deliver extraordinary business results to insurance organisations. Rely on our consulting and training services to streamline, re-engineer and transform your process performance. We can help you increase productivity and achieve compliance with a variety of international standards and models, including ISO 9001, SEI CMMI, ITIL, ISO 27001 and Six Sigma.

Our award-winning Automated Full-Time Equivalent (AFTE) streamlines work processes, reduces errors and boosts scalability. Automated processes help you complete tasks quickly and consistently, which allows employees to focus on business-critical activities. This solution includes automation solutions, an AFTE Command Centre, systems monitoring and automation services, and our Universal Test Automation Framework. Next, our back-office transformation processes modernise and maximise your back-office systems so that you can focus on your core business. As your third-party administrator, we’ll serve as an extension of your operations team, handling back-office processes and performing day-to-day tasks such as new business processing, policy administration, claims processing and more.


Automating transactions with straight through processing can streamline your operations and help achieve a consistently improved service experience.