About GDS FST Summit
The North American NG Financial Services Technology Summit will bring together a host of senior financial services decision-makers and business leaders to discuss the most pressing challenges – and opportunities – in the fast-moving financial services sector. The summit looks at a number of key themes, including: digital dash: getting transformation right for your consumer; data dos and don'ts: regulation & security; and mobile & omnichannel banking.
NTT DATA is a Silver Sponsor.
Workshop at GDS FST Summit
April 10, 2018 at 8:50 AM
"Driving the Digital Customer Experience in 2020: Why FSIs Must Think Differently About Data"
Presented by Lisa Woodley, Vice President of FSI Customer Experience, NTT DATA Services
New NTT DATA primary research finds that 61% of consumers demand the digital customer experience (CX) offered by financial services institutions (FSIs) improve. While FSIs agree that mastering digital CX is critical to their future success, 68% say data challenges as well as limited increases in digital CX investment are holding them back.
In this presentation, Lisa Woodley presents:
- Key findings of a recent survey of financial services executives and consumers
- How AI technologies – like Siri and Alexa – will drive the digital CX of the future
- What FSIs can do to overcome gaps in current data, systems and capabilities