Ingenuity is the common thread that weaves through our company, turning our IT workers into IT warriors. NTT DATA's Pandemic Response Portfolio is a comprehensive suite of solutions that applies ingenuity and innovation to the current situation. NTT DATA is ready to deliver. Now.
Right now, we prioritize getting people back to work, getting students back to school and helping communities return to prosperity. Smart technologies can make this happen. Our Accelerating Smart Platform can take data from any source and perform a “health check” to determine if an individual can safely return to work, school or community interaction. It can also be configured to send notifications of possible exposure. This platform provides a baseline that works in multiple ways—occupancy and notification, situational awareness, smart health checks, protection and social distance compliance, contact tracing, data analysis—and even facilitation of quarantine remote care management.
We developed a fully mobile, end-to-end solution to test and trace City of Austin citizens, first responders and testing site workers. Built on the Salesforce platform, the user experience begins on the city’s public health crisis website, where a chatbot helps determine if one should get tested. For those requiring testing, the tool guides them through registering, finding a testing location and scheduling a test. The case tracker then records and communicates test results and manages a patient’s care and follow up.
As we emerge into “what’s next,” our schools must examine ways to operate in ways they never imagined. When we received the call requesting help to enable remote learning for the children of New York City, we quickly mobilized. In just three weeks, we delivered 300,000 iPads to students, 800 devices to teachers, hired and trained 70 call center agents and handled 29,000 calls. The classroom of the future will incorporate laptops and devices to ensure our students are getting the education they need, no matter where they are learning. And we are ready to help.
We have partnered with Enli to deliver a COVID-19 Care Coordination (EC3) program, a patient management program designed to record, manage and monitor patients at risk for, or who have already contracted, COVID-19. EC3 program allows clinical users to assess symptomatic and high-risk individuals to determine if self-isolation is safe and practical. This secure, HIPAA-compliant web-based application reduces security risk in health plan and health system networks and can be configured in two to 48 hours.
We have partnered with AskMD to deliver a COVID-19 chatbot screener, tapping our integration services and expertise in data intelligence and AI to customize consumer facing screeners or other support. Available for any organization in the U.S. to embed or link to on their website for their own users to take anonymously, the interactive COVID-19 AskMD consultation, powered by NTT DATA and IPsoft's Amelia, is available for any organization in the U.S. to embed or link to on their website for their own users to take anonymously. At the hosting organization’s discretion, it can then provide a customizable results summary screen to direct people to additional resources.
Provide timely healthcare services to your patients while maintaining social distancing recommendations. Enable two-way, real-time interactive communication between the patient and a physician or practitioner, from anywhere, at any time. A cost-effective alternative to the traditional face-to-face method of providing continuous, high-quality medical care will empower your patients with end-to-end telehealth tools and services, such as remote monitoring and technical and clinical support.
We have partnered with DataWalk to deliver an intelligent data correlation platform for pandemic response management, a solution that harnesses data to give advance notice of the most likely evolution of the pandemic in a region and analyze the effectiveness of response. The solution helps identify virus super-carriers and people at the highest risk of infection and predicts disease outbreaks and equipment or medical staff shortages. And it can help verify frequency of testing and coverage for people who deliver essential services.
Small businesses across the country have had to shut their doors in response to the COVID-19 pandemic, threatening futures and livelihoods. Banks moved swiftly to take in and originate thousands of SBA loan applications. You must ensure data is accurate, regulatory complexity is navigated quickly and customers’ loans are forgiven. Our Intelligent Data Capture for PPP processing helps financial services organizations meet the challenges of managing workflows, documents and resources to speed processing and ensure compliance. It combines data expertise, business processes and platforms to capture, index and package small business data to speed loan processing, improve data accuracy, and reduce risks for banks and for borrowers.
To respond to the ever-changing dynamic created by COVID-19, solutions need to be equally dynamic—and that may mean supporting call centers differently. Whether facilitating access to critical systems to accommodate teleworking, introducing automation tools like chatbots or helping to add qualified staff to support exponential demand, we're here to help. NTT DATA has a variety of call center solutions that can be deployed rapidly to help you respond to the needs of your clients.
Social media is a powerful tool that shapes conversations and has become critical to sharing reliable information during this pandemic. We partner with you to set up a holistic listening and insights service that seizes both social listening and social intelligence. Our solution gleans data from social media platforms and helps you gain the insights you need to support customers, constituents and communities.
The worldwide spread of COVID-19 has spurred a major shift to remote work and changed the workplace landscape dramatically. Our workplace services help you succeed in these changing times by providing your employees the flexibility they want to feel safe and engaged, while ensuring you maintain the security and control your enterprise needs. We also have workplace accelerators that address your immediate challenges and can be delivered in a matter of weeks. The solution is designed with user experience and productivity in mind and is cloud powered for scalability and immediate readiness.
As work and businesses moved swiftly to a digital environment, global security threats increased dramatically. In this rapidly changing environment, our security services offer the flexibility and adaptability to keep your data, employees and customers protected. We help you build resilient solutions with services that support network security, identity authentication and access, device security and business continuity. We can also help you shore up infrastructure to keep your business running efficiently, effectively and affordably during uncertain times.
Beyond agility and speed, cloud can give you the much-needed scalability you need right now, so you can reduce usage or scale up quickly when the worst is behind you. Our Cloud Framework and Nucleus Cloud Management Platform helps you reduce cost while giving you the scalability you need. Our solution ensures simplified adoption through a proactive approach, reigns in IT spread and increases transparency.
As business operations get impacted, companies will increasingly turn to automation to help them overcome staff shortages, perform tasks rapidly and manage large volumes of data effectively. Our automation services backed by Nucleus help you accelerate your automation initiatives for contactless services and operations, while providing the intelligence to design new business models in a quickly evolving business environment. We have proprietary toolsets and partnerships with niche vendors to help you automate processes across platforms and industries.
Talk to an NTT DATA expert about technology-enabled COVID-19 support and solutions.