Deliver Predictive and Personalised IT Operations

The key to shifting your workplace IT from reactive to predictive resides in your data. Enhanced by machine learning and artificial intelligence algorithms, our AI-based Advanced Analytics service uncovers workplace insights that understand user needs and behaviour. This allows an enhanced employee experience by harnessing resources more efficiently and enabling preventive maintenance measures.

Built on continuous data collection and transformation, and augmented by expert analysis, we are focused on preventing issues and predicting outcomes. Empower your organisation with real-time device performance insights for faster root cause analysis and resolution. Improve your ability to deliver personalised user services. Transform your workplace with NTT DATA.

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A Magic Quadrant Leader in Managed Workplace Services

See why we were named a Leader for the third consecutive year in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America report.


Run experience-driven operations with our Nucleus Command Center.


Our Services

Performance Analytics

Shift focus from “what happened?” to “what’s happening?” with real-time endpoint monitoring.

Predictive Maintenance

Predict downtime and performance issues and proactively trigger problem resolution using machine learning techniques.

AI-Based User Analytics

Gain a holistic view of user experience, and drive personalisation and service delivery improvements.

Key Benefits

Understand your workplace, prevent issues, predict outcomes and personalise your services


Accelerate problem hunting and remediation through end-user computing environment insights


Increase employee experience with quantifiable and actionable user experience score monitoring


Accelerate device incident resolution with real-time performance insights


Avoid potential device failures through failure pattern analysis


Uncover data-based and user-experience aligned automation and service enhancement opportunities