Workers’ Compensation Board Alberta (WCB-AB) wanted to accommodate their normal business cycles while ensuring that the upgrade timeline met their organisational need for adequate user acceptance testing to reduce risk.
NTT DATA planned and executed two separate upgrade projects for HCM and FSCM over a 17-month timeline. These were primarily technical upgrades of the existing data and reimplementation of required customisations. Newly delivered features were reviewed during fit/gap sessions and configured for use to replace customisations/manual processes where possible, leveraging PeopleSoft-delivered functionalities.
Through consultation with NTT DATA, the WCB-AB decided to upgrade its PeopleSoft HCM and FSCM systems to 9.2 to ensure continued Oracle Support, leverage the Oracle Continuous Delivery Model, implement new functionality and replace customisations where possible.
WCB-AB ran their PeopleSoft environments on a mainframe operating system with DB2 databases for the database server infrastructure and Windows for the application and webservers. The upgrade scope included seven financial environments and five human resource environments. The PeopleSoft modules upgraded were: receivables, payables, general ledger, purchasing, core human resources and the payroll interface with integrations to several internal and external third-party systems.
NTT DATA has been working with the WCB-AB for more than a decade supporting their PeopleSoft environments.
The WCB-AB wanted to accommodate their normal business cycles, while ensuring that the upgrade timeline met their organisational need for adequate user acceptance testing to reduce risk. With this understanding and deep knowledge about their PeopleSoft environments, NTT DATA planned two separate upgrade projects for HCM and FSCM that were executed over a 17-month timeline. Both projects were upgrades of the existing data and re-implementation of required customisations from version 9.1 to version 9.2 with some targeted areas of added business value. The following new areas of functionality were investigated for inclusion in the current or future upgrades:
WCB-AB realised benefits from the 9.2 upgrade by retiring customisations and enjoying further automation of business processes. NTT DATA managed and executed the upgrade projects with smooth delivery and no interruption to WCB-AB business operations.
The HCM environment went live first, on time and within budget. The FSCM upgrade followed with a successful launch a few months later, also on time and within budget. Both upgrades ran ahead of schedule, given NTT DATA’s staff efficiencie – but the original go-live dates were kept because of predefined production outage windows for cutover activities.
Several of NTT DATA’s Application Management (AM) Services staff were integrated as part of the project team to ensure an easy transition from the upgrade project to AM support. These upgrade projects were completed seamlessly with no unintended downtime and no increase in support tickets.
*This case study was originally written by Sierra Systems Group Inc., which has become NTT DATA Services as of 17th December 2018.